Windows hello not working. 1 Uninstall the feature.

Windows hello not working The driver installed for my camera under "imaging devices" in device manager is the same version as the laptop it works on. I removed my face data from Windows Hello and tried to set it up again. Sep 23, 2021 · Also Read: How to Get Windows Hello On Any Computer Running Windows 10 Till now, the fourth Windows 11 Insider Preview i. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is a live person and not a photograph or other image. May 19, 2023 · My camera is not working in the Windows* Hello Face application. You can do this by going to Mar 20, 2025 · Under Windows Hello Fingerprint, click Set up. Jan 10, 2025 · My Windows Hello stopped working as well. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. - If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. I cannot even follow the above conversation. There are other times which it will not work properly, as a reminder that it is not for daily use. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. Clean Fingerprint Scanner Oct 18, 2024 · 8. Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Mar 1, 2024 · Several factors may contribute to Windows Hello Face Recognition not working in Windows 11. Mar 10, 2023 · Windows Hello is a feature that allows users to log in with biometric or image scans. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Fix 3. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Jan 11, 2024 · According to your description, your computer's windows hello cannot recognize your face, you can reset your windows hello. This is really frustrating. Apparently, Windows Hello is not enabled by default for domain accounts. Welcome to Microsoft Office Community Forum. 5. After that, you will see that a Set up button appears in Windows Hello Jan 21, 2019 · Windows Hello not working Hi all, I've been using my Surface 4 for a while and never had any problem with Microsoft Hello. Also web-sign-in does not work, since the pop-up windows did not appear. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Sep 6, 2024 · - To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Still doesn't work. - Try creating a new user account on your computer and see if Windows Hello works with the new account. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Free Movie Streaming. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. You can use this procedure to repair the Windows files and reset the Windows Update components. This fixed the camera app but not Windows Hello. May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. It was working totally fine before. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. I have looked up previous forums as this is a fairly common issue. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. still the same outcome Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. - Open Command Prompt as administrator and type sfc /scannow. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Option 1. Open the Run dialog box by pressing the Windows key and the R key together. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. It says "It's currently unavailableWe couldn't find a camera compatible with Windows Hello Face". it says windows hello is preventing some options from being show as well as face and finger print recognition are not available on this device. It worked great until about 2 weeks ago. Press the Win + X keys, and then choose Settings. See if the problem is Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. Your Sincerely. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Go to Start > Settings > Accounts > Sign-in options 2. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. Nov 22, 2024 · Windows Hello for Business uses smart-card based authentication for many operations. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. If it is not set up, choose Setup and complete set up. This just started happening after the most recent Microsoft update. What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. 3. Jan 30, 2020 · What should I do to get windows hello working again? Thanks. any solutions? I already installed the latest drivers from the Lenovo website. The MSI is starting Jul 11, 2021 · Windows Hello not working on administrator account maybe the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations. I am on 24H2 with latest updates. Learn six ways to troubleshoot and fix the common issues with Windows Hello, such as updating or reinstalling the biometrics driver, deleting and re-registering your fingerprint, and editing the registry. 4. Click Accounts and select Sign-In options. Try using the Registry editor, follow the steps below:. I am curious as to how I can enable it. To do so, follow the steps below: Step 1. Feb 3, 2018 · Now my computer will not let me sign in using my face. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Consider manually retrying. Close. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. iPhone Help. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. msc and press Launch Windows Settings 10 app. After the reset, Windows Hello is no longer available to them with their domain account. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Apr 24, 2020 · Restart the PC and then add PIN in Windows Settings. I will attach the System Information as requested, an I hope this will help you. The option to add a finger or remove the fingerprint are greyed out and not clickable. Open the Services pane and stop the Biometrics service. CAD software and Rendering, yes. Facebook Help. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. There are several causes that make Windows Hello stop working on Windows 10. This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Check if any Windows Update is pending or not. I looked for a solution online and based on an answer on this website added a file in the registry. Click on the windows key > search and open Device Manager > find the camera driver > Update. The camera works, i can see the IR camera is active when i attempt to set up Windows Hello (through my smartphone camera). May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. Avoiding Scams. since my laptop doesn't have a local group policy editor how can i fix this issue Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. We're happy to help. Now when I try to set up it repeatedly gives me the same message. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). under “Windows Hello Facial Recognition” and reset the facial recognition. I setup my PIN and they were working. Troubleshoot problems with Windows Hello - Microsoft Support Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. Aug 2, 2024 · I purchased the webcam mainly for Windows Hello because it I like the feature on my Lenovo Thinkpad (using its built-in camera). Well that is gone now and still no facial recognition. and run the troubleshooter for Windows Hello or Biometric devices. Select Windows Components and open Biometrics. any solutions? I already installed the latest drivers from the Dell website. Enable "Turn on convenience PIN sign-in" using Group Policy. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Aug 16, 2024 · Hello, John Hendricks1. I am also unable to reset/setup windows hello now as when I go to add my face a blank white space shows up where the camera imagae is supposed to which means the camera is not being activated Dec 1, 2023 · Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. Apr 8, 2023 · Thanks John. I have checked everything on the troubleshooting list, changed the lighting, checked the IR driver. Dec 4, 2024 · This has been asked about 1,000 times. To resolve this: 1. Click on Computer Configuration and open Administrative Templates. "We couldn't find a camera compatible with Windows Hello Face. ChatGPT. Welcome to the Microsoft community. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Step 1: Check if doesn't have any corrupt files on the windows. We have many users that utilize Windows Hello with their domain accounts. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Jun 1, 2020 · Fix-1 Disable and Enable Webcam-Disabling and enabling the webcam device has worked out for many users facing similar issues. Install updates manually. To resolve this, try a fresh start. This is the problem. Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Do they all say "not available", or what happened, in what way are they not working? If they all say "not available", go to Settings > Accounts > Access Work or School, see if you have a work/school email listed there. still the same outcome Jul 2, 2022 · If nothing truly does work then we can always wipe the drive to do a gold standard Clean Install, which is a vastly better install than a reset because it wipes everything off the drive to lay down the latest Windows that could not have any pre-existing conditions: Jan 20, 2018 · Hi Troy. I now have to type my passcode every time. Resolution Perform Clean Installation of Intel® Graphics Drivers in Windows* using Intel Generic Drivers . Thanks for your help Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. Please refer to the following steps . Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. If this is the first time Hello Face is not working on your computer, reboot your computer. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. 9 Ways to Fix Windows Hello Fingerprint Recognition Sep 29, 2023 · Is Windows 10 not letting you in, even if you enter the right PIN? Here's how to fix it. The camera actually works properly. I have a Dell Latitude 9510. . If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Dec 8, 2019 · After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin" I have the exact same problem, I did reboot it, holding volume and pressing / releasing power button thinking the cameras might not be turned on but they were so no sure where to take it now? After the last update, my Windows Hello Face login stopped working. I get two messages: 1. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. Mar 6, 2022 · The Face Driver folder in My PC > Local Disk C > Windows > System 32 > WinBioPlugins > Face Driver file in not visible on my Acer Nitro 5 , due to this i cant use windows hello option , my laptop is currently running windows 11 home , please help me if u can. Type Jan 4, 2025 · A user reports a problem with Windows Hello authentication methods and gets a Microsoft agent's reply with possible solutions. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Oct 31, 2024 · It looks like windows hello PIN got corrupted . " Current situation: 1. After installing Windows 11 facial recognition does not work. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Feb 3, 2023 · · Setup biometrics/fingerprint setup or test it again, it should work. All greek to me. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. However, it presents different issues like Windows Hello not working, Go back not working, widgets not workin Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. This has stopped working and now every time I try to interact with windows hello it Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. 6. To do this, sign in with your password. Sep 12, 2018 · Windows Hello not working at startup After the most recent update Windows Hello no longer works when I start up my Surface Book. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Help please. By Shan Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. To resolve this, try a Fresh Start. Before I re-installed Windows, Hello (face) was working fine. Reconfigure Windows Hello. The camera seems to not be even working. Hence, apply the following steps to resolve it quickly on your PC. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Learn how to troubleshoot Windows Hello not working on Windows 10 by setting up TPM, authorizing PIN login, updating drivers, or updating Windows. I spent 4 hours with a Windows specialist on line and he never got it to work. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Thank you for your feedback. If there is anything not clear, please do not hesitate to let me know. The same goes for Windows Hello. Here's what you need to do: Type "Device Manager" into Search (Start Menu or Search icon) Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Check your device's specifications in the user guide. Sometimes system updates can overwrite the drivers for certain devices. The method is as follows. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Sep 7, 2023 · Hi folks,Something frustrating has happened to windows hello. Remove the Camera Cover. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Method 2. Click on it. Restore or reset your PC. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. This can help determine if the problem is specific to your user profile. To learn more, see Restore or reset Surface for Windows 10. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. How do I fix it? ***Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in*** Oct 21, 2024 · Hello, this is Emily. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Not all Windows Hello for Business deployment types require these configurations. Click on Windows Hello PIN and then "I forgot my PIN". I removed a driver under "biometrics" in device manager as instructed on one of the answers. Follow the on-screen instructions to set up the fingerprint reader. Method 2: Using Group policy settings if you have Windows 10 Pro installed. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Reset the Hello Facial Recognition Settings. 1 for Windows 11, version 23H2 for x64 (KB5042099) Feb 13, 2022 · Press Windows + X key at the same time and launch Device Manager > Locate the Hello and webcam drivers individually and right-click on each of them and select Remove driver > Repeat the removal with all Windows Hello related drivers and then reboot your PC > Once done, open Device Manager, and click Action > Scan for hardware changes, the Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. In this Aug 17, 2019 · Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. No frame to see. Jul 19, 2024 · Windows Hello is a biometric login feature that lets you use your fingerprint to sign in to your PC. msc to open services, select windows biometric services from the left column, right-click it and click Stop. Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Please Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. 2. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Aug 27, 2024 · Under “Facial recognition (Windows Hello)”, click “Remove” and then set it up again. 100 got launched to insiders. Then I went to Start->account->sign-in options->remove the previous facial Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. build 22000. I use a desktop and I have not been able to use Windows Hello Face for a long time! I'm a windows insider and I've been sending thorough feedback to MS EVERY week and they have not done ANYTHING about it. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Settings > Update & Security > Troubleshoot > Additional troubleshooters. Pres Windows key, type gpedit, and press Enter. I have asked if they are abandoning Windows Hello Face and no response. It gives me the following: Couldn't turn on the camera. 1 Uninstall the feature. Enabling Windows Hello Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. We have mentioned couple of community threads below for your information. 8. Therefore, you will need to transition from a Feb 13, 2017 · Find your Windows Hello driver, right-click on it, and select Remove driver software… Restart your computer On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved . I rejoined. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. It has an IR camera. Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. Please post back with the result for further assistance. Run Windows 10 Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Jan 22, 2018 · Troubleshoot problems with Windows Hello on Surface; Facial Recognition not working for windows 10, version 1709 (please check the marked as answer posts). I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. However, I sign into Windows using a domain account, not a local or Microsoft account. My camera stopped working a few days ago. Dec 1, 2024 · It now says Windows Hello options are not available. If you can't proceed to next method. To open the utility, type or copy-paste this code and then hit Enter. Windows Hello for Business must now be set up for domain access. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. The pin works but not facial or fingerprint recognition. Navigate to below path and delete NGC folder . The solutions include resetting Windows Hello, checking biometric devices, and creating a new local administrator account. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. It happened recently after a windows update. After update KB5048685 Windows Hello stopped working. Something may have caused it to be turned off or otherwise fail. Jun 13, 2020 · If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. You will see Sign-in Options on the left side. Here are some troubleshooting options: 1. After rebooting, check if the problem is solved or not. However, I'm afraid the methods did not work. It also works with more than a dozen apps like I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Follow the instructions to reset your PIN. My webcam works. e. Remove facial recognition. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. g. Thanks for choosing Microsoft Community. Dec 18, 2023 · Workarounds–. If you are experiencing the reported problem on computers that have been set up for an organization (e. Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. Aug 28, 2023 · The camera works fine for Hello on my Windows 10 and my wife's Windows 11 laptops. 20 minutes later it stopped working. I've installed the driver several times. I locked and unlocked my PC about a dozen times. myki). 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. Press Windows key+R to open Run window. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Nov 21, 2022 · 6. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. Yesterday, I unjoined my PC from the domain. To use Windows Hello facial recognition, an IR sensor is required. If it is set up, choose "Remove this sign-in option". Jan 10, 2022 · About 4 days ago, the facial recognition sign-in stops working on my Surface pro 8, which I just bought on November 2021. Follow these steps to remove the camera cover: 1. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Press Windows key + R key together from the keyboard. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. One user had to reset their Windows due to issue that were caused after the Anniversary Update. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. 1. As stated, it was working fine before I reinstalled. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. Go to. Some of the most prevalent causes include: Outdated or Incompatible Drivers: Using outdated or incompatible drivers for the camera or facial recognition hardware can prevent Windows Hello from recognizing faces properly in Windows 11. Back to Table of Contents . I used to have a pin set up for pc log in. Emojis Explained. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Run Windows Hello troubleshooter Aug 14, 2023 · Windows 11. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. But, Windows facial recognition worked just fine with Windows 10. a. Apr 10, 2024 · Hi all, hoping someone can help. Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. Back to Jan 13, 2025 · Hi, Chris Bruner 74. I'm running an Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Reset your PIN: Go to Settings > Accounts > Sign-in options. Jan 16, 2025 · Hello is working ok as I use the PIN with google. Try removing existing face recognition configuration and then set it up again. Restart your PC. I have reset the Hello access, new recognition pics and fingerprint but still doesnt Aug 30, 2018 · Hi Mark. Select Windows Hello PIN. Run Hardware & Devices troubleshooter. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Since then Windows Hello facial recognition does not work' I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. Run Windows Hello troubleshooter May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. As an engineer I first define the problem and what the issue is and then I fix it. After resetting, try setting up Windows Hello again. Scan Your System Files for Errors. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Nov 2, 2022 · Windows Hello Unavailable for Domain Managed Account but working for local account My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. Any solutions? I've already tried using System File Checker, there were no issues found. Apr 4, 2024 · This is because my Windows Hello facial recognition simply stopped working from one day to another couple months back (about 6). Fingerprint sensor is not responsive Oct 19, 2024 · I went through the Windows 11 set on my new Envy 360 laptop, successfully created a Windows Hello recognition, but it will not recognize me on sign in. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. When I was on Windows 10, it worked perfectly fine. Seems like they are locked out in this case. We have verified that it is not a hardware issue because Hello works with their local . However, we have noticed that sometimes, Windows Hello ceases to work even when the camera is working fine. Click Accounts. I have a Surface Laptop 3 with AMD and the face login worked flawlessly until now. You should not have to do them all before one works, but please do them in order and don't skip May 22, 2024 · I am not a Windows friendly person. Note: To use face recognition, If Windows Hello will not work after performing all other steps, please Sep 14, 2019 · lately I updated my windows 10 home and now my fingerprint sign in is not working anymore. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Additional info: for Windows Hello, I only use the fingerprint reader. Type regedit and Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. Removed and re-added the Windows Hello Face optional feature several times Apr 29, 2021 · When the laptop lid is closed, Windows does not allow the Windows Hello smiley :) icon to respond to this login option as Windows knows the internal web camera is unabilable but it can not detect that the external web camera is still available and can be used instead. Everytime I try Oct 9, 2023 · still the same, Windows Hello not working after waking up. Uninstall/reinstall the Windows Hello feature 3. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. 8 for Windows 11 for x64 (#KB5009469). Press Win+R to open the Run dialog box, type services. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Hahn - MSFT | Microsoft Community Support Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Press Win + R to open the Run dialog box. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model How To Fix Windows 11 Fingerprint Not Working. Since then my windows hello sign in not working. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. Should I check the Group Policy on my Domain How to set up Windows Hello face login? Set up Video. Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. Then select Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select I forgot my PIN. Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. I can still make use of the camera without Windows Hello, but it is frustrating that something that Windows claims as a feature doesn't work with a camera that is supposed to support the feature. Restart your PC and try to add a Windows Hello PIN again. look for NGC folder then right click on it and select properties . I had Face and PIN available. Jul 29, 2024 · Updating the drivers will also help when Logitech Brio Windows Hello is not working in Windows 11 after an update, as reported by many. The fingerprint scanner glows green, but when I swipe my finger I get this May 26, 2024 · Windows Hello is a secure and convenient way to log into your Windows computer. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Last night suddently it stopped working, I did not download any update or did any changes to the computer. You could try a few troubleshooting steps below and see if it helps. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Jul 23, 2021 · The fix is actually very simple to get Windows Hello working again. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. If the fingerprint sign-in option was not available, run Windows I would say that about half the times it stops working, the lock screen also flashes. I can't seem to add Windows hello to the camera's privacy settings. Thank you for sharing your concern with us today and we hope that all is well. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. We understand that you are trying to go back in logging in using the PIN option and is unable to because you are getting this option. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Most methods came from windows forums. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some Nov 11, 2021 · Hello gypsyman58,. I followed all of the instructions in the troubleshooter and still nothing. NET Framework 3. Post a screenshot of the resulting dialog box. Nov 17, 2023 · Hi, I am Dave, I will help you with this. Jul 14, 2022 · Hello. Dec 20, 2024 · I am setting up a new elitebook. 5 and 4. zvtw zxi lty bojquh bykzceht pgr wctll kolhzc aribyskc phgph bxknb xttoa liab crs trvnore