Windows hello not working windows 10 after update ” If updates are available, download and install them. I've tried uninstalling the driver (Goodix fingerprint device) Support for Windows 10 will end in October 2025. How to update drivers via System Update in MyASUS. All greek to me. 1. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . Disable Device. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Jul 22, 2019 · (code 10)" Although its working sometimes, (may be around 2/10 times) but mostly its not working - there is no "fingerprint" option in "Sign in options" (in login screen) My laptop mode l: Lenovo ideapad 520 15IKB (81bf) i have done all of the common workouts and maneuvers: 1) Updating the Windows 10 to latest update. If the problem still occurs, you can even restore the computer to the system status 10 days ago: Go back to the previous version of Windows - Microsoft Support If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Feb 3, 2023 · Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. Delete your fingerprint, and register it again in Windows Hello settings. ” Select “Check for updates. On the list that appears, select update you want to remove, and then select Uninstall. Jul 23, 2021 · The fix is actually very simple to get Windows Hello working again. Dec 30, 2024 · Click on the Start Menu and type “Windows Update. Launch the Media Creation Tool and choose Create installation media for another PC. Aug 12, 2019 · Hi guys! I have an issue regarding my windows 10 version 1903 after the update my windows hello's not working already. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Turn off Fast Startup. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Mar 10, 2022 · Hi Simon. now the ir camera doesn't even show up in the device manager. I used the virtual keyboard (found at the bottom right of the login screen) to type my password and it worked. Today, I did a clean Follow the below troubleshooting steps if your camera stopped working after updating to Windows. Jul 18, 2024 · Ensure your Windows is up to date. still the same outcome This fixed the camera app but not Windows Hello. In Get Help type "Windows Hello Face Camera is not working", press Enter. Apr 9, 2020 · My computer had a good camera recognition on Hello before Windows10 update. Re-registering my fingerprint is also not functional. 6. I was able to login with fingerprint reader after install, no problem. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. I then updated the clock driver again but the Surface still can't find a camera. It says "You have reached the 10 fingerprint maximum for Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Everytime after an update. Windows Hello not working on Windows 10. ” Nov 5, 2017 · Hi comunity, I recognized that Hello doesn´t work after the fall update Win 10 1709 on a HP Spectre x360. It returns the message “Your credentials could not be verified. Instead it told me to log in with my Microsoft password. Oct 29, 2020 · 2. One user had to reset their Windows due to issue that were caused after the Anniversary Update. There was guidance to use a PIN, which i do but being normally in tablet mode this isnt convienent. Enable Device. Oct 11, 2024 · Follow the instructions on the screen to complete the process and fix Windows 11 Hello Face not working. I spent 4 hours with a Windows specialist on line and he never got it to work. Once signed in, go to Settings > Update & Security > Windows Update Aug 21, 2024 · Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . Now my finger scanner doesn't work. I rolled back the driver but that didn't work. Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. Click on Windows Hello Face Software Device. Go to Device Manager. Nov 16, 2017 · One possible reason why Windows Hello may stop working after an update may be caused by driver incompatibility. So, it’s always a good idea to keep your computer up-to Mar 17, 2022 · I have recently updated to windows 11. It's windows. The face ID does not work, and requires a PIN. Jan 3, 2023 · 2) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. 0. " Oct 6, 2024 · Select Windows biometric services from the left column. ) Ultimately I ended up resetting my system and all was well - for a little while. Windows Version: 1909 (Build 18363. Restart your device and check if the fingerprint and PIN functions are restored. Update System Drivers. After I would end a Zoom conference, Windows Hello would not detect my camera. See fixes here for Windows Hello: Jun 26, 2024 · Going to try and set up Hello again next (already did PIN, but need to do better). After update it say ca it turn on camera. Once you get a response, choose "Windows Hello Camera Issue". Delete the old database. Since then my windows hello sign in not working. But this is missing from the registry. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. 19045. Dec 13, 2017 · I found out that my system rebooted after a windows 10 update with the wrong keyboard (it went from qwerty to azerty) so when i typed my password it was refused. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. Jun 22, 2024 · Reset Windows Hello: Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. On Windows 11 After a Windows user file corruption that occurred following a Windows 10 update in October, I did a reset and then update to Windows 10. I am using Huawei Matebook D15. Dec 16, 2024 · PIN, face ID not working after windows 11 update. Deleting the NGC folder can help you reset the PIN. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Oct 9, 2023 · still the same, Windows Hello not working after waking up. " Hello, I'm having a trouble on my laptop device that I cannot sign in using Windows hello feature, the messages that I get is "couldn't turn on the camera" and when I checked device manage this is what I get from Integrated Ir camera : The driver for this device has been blocked from starting because it is known to have problems with Windows. Step 2: Perform a System Restore windows hello not working, My IR camera doesn't even show up in device manager - surface pro 7 my windows hello has stopped working before fixed it once before and it forked for a few weeks before it stopped again. It worked just fine before on Windows 10. Additional info: for Windows Hello, I only use the fingerprint reader. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Uninstall recent updates. I removed my face data from Windows Hello and tried to set it up again. You may encounter “Windows Hello not working after update” because the procedure behind PIN login for a domain user has been reset during the process. Log in using your PIN. Run the setup. Delete the Ngc folder. NET Framework 3. After your computer restarts, check if Windows Hello is working. I have reset the Hello access, new recognition pics and fingerprint but still doesnt work. 1st try checking if you need new drivers at Dell Support, or use SupportAssist. Enabling Windows Hello Oct 20, 2024 · Same here. Go to Settings > Update & Security > Windows Update and check for updates. Run Hardware & Devices troubleshooter. Reinstall the biometrics driver. Here's what you need to do: Type "Device Manager" into Search (Start Menu or Search icon) Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. I did a system restore, which seemed to fix it - but messed up everything else (i. The pin works but not facial or fingerprint recognition. Here the info about my pc: MODEL: HP 15-dw0014nl. Most methods came from windows forums. However. 8. Funny thing is, that with the latest levono driver my integrated AND external camera is not working. With Drive Explorer I was able to remove all camera drivers installed by Lenovo. About a month ago I started my pc for the day as normal and my PIN didn't work. Microsoft sometimes ships Windows Hello Facial Recognition driver updates through Windows Update. Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Identify and uninstall the most recent update installed before the issue began. I will attach the System Information as requested, an I hope this will help you. Sep 29, 2023 · Is Windows 10 not letting you in, even if you enter the right PIN? Here's how to fix it. Method 8: Run the System File Checker The System File Checker is a tool available in Windows 10 by default. (This model was originally Windows 8. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some After your system successfully installs the newest Windows 10 update, you might be able to use Windows Hello as intended. Click to set up you PIN again. Restart your computer and try setting up the PIN again. I have already this issue since the 1803 update i already tried many things including the uninstall/reinstall of biometric driver which is right now already missing in my device manager. Threats include any threat of violence, or harm to another. 1), follow these steps: In Windows, search for and open Check for updates. Device Status: Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Press Win + I to open the Settings app. According to your description, the problem is caused by the update, you can try to uninstall the update to see if the problem is solved. Go to Settings > Update & Security > Windows Update, and check for any available updates. Jul 28, 2023 · Windows Hello using face, fingerprint or PIN might be affected. Aug 16, 2024 · 2. The last 3 updates installed were KB4551762,4541335,4549951. Open Windows Update settings. For executing Windows update and drivers update, here you can learn more about: How to execute Windows Update. Oct 11, 2022 · Devices on which Windows Hello was configured after the upgrade to Windows 11 version 22H2 or a clean installation of Windows 11, should not be affected by the issue, according to Microsoft. The fingerprint scanner glows green, but when I swipe my finger I get this Jul 14, 2020 · Hi, My fingerprint sensor is not working after updating to the latest windows 10 home, version 1903. If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Since updating to the latest version of Win10 the Hello app can no longer access the camera and will not work. If updating Windows didn't help, proceed to the next step. The camera actually works properly. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Select the update you want to remove from the list and then select Uninstall. If the problem is solved after uninstalling the update, you can try the following methods to uninstall the update: Oct 2, 2024 · 24H2 was only released yesterday and there are some problems reported in that update, but I have not seen any problems with Windows Hello facial recognition listed, the best option may be to report this on the feedback hub (Windows Key + F) to their developers, they may be able to resolve this with a patch for 24H2. Same as you, a Recent Windows 10 update took those capabilities away. Select the Driver tab, select Roll Back Driver, and then choose Dec 15, 2024 · As you said that issue has started after an recent update then try to uninstall the update in Settings > Windows Update > Update History > Uninstall Updates > look for Most recent update and uninstall it , and pause the updates for 35 days in Settings - Windows Update - Advanced Options then set the pause period to up to 35 days. I didn't interrupt the install update process. Select the ISO file and save it locally. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Roll back the camera driver: If your camera stopped working after an update, try these steps: In Device Manager, right-click (or press and hold) on your camera, then select Properties. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Close Windows Hello, and then try going through the setup again. Restart your PC. 5011, quick assists old and new versions are unable to open:I repaired and reinstalled, web view2 and edge as instructed here: Apr 13, 2022 · I had a similar problem but with Windows 11. exe on the mounted drive. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. 778) I did the usual - updating the HP IR Camera drivers, removing the camera from device manager but nothing seems to work. Fingerprint sensor is not responsive Jul 19, 2024 · Quick Tips. Update Windows and Drivers: Ensure Windows 10 is up to date. Hey, I updated my Yoga C930 to Windows 11 yesterday and I no longer have the option to use the fingerprint reader to unlock it (settings app says it couldn't find a fingerprint reader compatible with Windows Hello). Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. To check for Windows Updates: Go to Start > Settings > Windows Update. Update drivers: Visit Samsung's support site to ensure your fingerprint scanner drivers are up-to-date. e Programs, Windows Explorer kept crashing, BSOD etc. Click "Accept" to accept the user license terms. Not sure this fix is permanent. I have a Windows Surface, the camera works with zoom and teams and taking pictures, however after a recent update it stopped working with facial recognition. Once downloaded, right-click on the ISO file and select Mount. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. After downloading and installing the updates, restart the computer. After the update the camera wont turn on in the lock screen, so my face recognition sign in cant work. However, I'm afraid the methods did not work. Under Related Settings, select Update History > Uninstall updates. After the update finally finished my Facial recognition no longer worked and still doesn't work. Check if any Windows Update is pending or not. Troubleshoot problems with Windows Hello - Microsoft Support. Merek. Much like other system issues, the Windows Hello fingerprint recognition not working issue can be caused by outdated Windows versions on your PC or laptop. Jul 16, 2022 · I recently updated to Windows 11. Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. 1) Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. I already enable convenience PIN sign in. Check for Windows Updates in Windows 11. Regards, CK Feb 3, 2024 · I have more info. May 23, 2024 · So, without any further ado, here are a few solutions for Windows Hello issues in Windows 10. But, Windows facial recognition worked just fine with Windows 10. Wait for Windows preparation to complete, and select "Create installation media for another computer" 5. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. This issue might be encountered on devices which already have Windows Hello when upgrading but should not happen on devices which enable Windows Hello after upgrading or installing Windows 11, version 22H2. How do I fix Windows Hello problems after updates? 1. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Jan 16, 2025 · For Windows 10, click here: Download Windows 10. Check for Updates: Ensure that your operating system and drivers are up to date. Restart the biometric service. Sep 16, 2023 · 4-Click on Start > Settings> Windows Update 5-Make sure that all available updates are installed 6-When finished, try to install Windows Hello again If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys. still the same outcome Jan 20, 2025 · Visit the Windows 10 Download page. See if the camera will be reset and would now work. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. 5. Windows Update >, select Start > Settings. I have looked up previous forums as this is a fairly common issue. I tried to use my camera and it said it couldn't find a camera installed. Reset fingerprint & facial recognition options. (Which, of course, does not work. I chatted with HP Support who confirmed that this is a widespread Mar 18, 2019 · My facial recognition was working fine until last week's Windows 10 update (which took a ridiculous HOUR whilst I was in University causing my laptop to be out of action during a lecture-disgraceful). I've lost Windows Hello ability on my late 2018 x360 after updating Windows 10 Home(1909 18363. Go to Settings > Update & Security > Check for updates. Windows Hello is a Biometrics based technology that enables Windows 10 users to authenticate secure access to their devices, apps, online services, and Checking for Windows Updates. Should you have any questions about how to perform a specific task, please ask! Please update with your findings. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. My camera works for Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. if anyone could help it would be greatly appreciated. I've tried various methods to get it working again; some suggested by forums and have had no such luck. If I do a restart however, Nov 15, 2024 · Step 1: Uninstall the Recent Update. NOTE: The options given by "Get Help" may vary. Repeat this process twice. Then open Explorer and navigate to the following path. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS Apr 8, 2023 · Thanks John. Sometimes, updates can fix underlying issues. Status: Resolved. Maintaining your Windows with the latest updates can prevent numerous compatibility issues and improve overall system Hi Hakui. As soon as I go to setup, it asks me to Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. After doing some digging it appears that Windows Hello has simply left the chat. What is the process for getting the PIN to work after replacing the motherboard? Recently few users reported, that they are experiencing a Login issue with Windows Hello after the windows 10 update. Nov 4, 2019 · Hi Prateek. 1 for Windows 11, version 23H2 for x64 (KB5042099) Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. Way 3: Modify Windows Registry. Sep 12, 2018 · After the most recent update Windows Hello no longer works when I start up my Surface Book. And clearing the TPM's information will refresh your Windows Hello data, which again has the potential to help you reset your PIN and reset the data for Face Recognition. Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Method 3 : Remove PIN and add it again. After downloading, double-clicking the tool, it will prompt "Preparation in progress", click "Next". Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. Enable Biometrics in Group Policy Editor. Go to "Settings" > "Windows Update" > "Advanced options," and under "Recovery," select "Go back to the previous version of Windows.   The two red IR do Hello! I have Dell XPS 13 9300 model with fingerprint. Feb 19, 2024 · How to use EZ Flash to update the BIOS version. This article is intended to help you to Fix Windows Hello Not Working issue. This is really frustrating. Open the Settings app by pressing Windows key + I. No frame to see. (status: 0xc000015b, substatus: 0x0). Any solutions? I've already tried using System File Checker, there were no issues found. May 22, 2024 · I am not a Windows friendly person. Jan 10, 2025 · My Windows Hello stopped working as well. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. It will not allow me to remove facial Dec 11, 2020 · It blew out after 8 days and Dell came out and replaced the motherboard and then again to replace the GPU. Then delete the folder named NGC. I just want my PIN to work or be able to set a new one. " I have already tried troubleshooting Windows Update and Hardware and Devices. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Right-click on it, and then select “ Start” from the list that appears. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Type power options in the Search box, and open Power Options; Select Choose what the power buttons do; Click on Change settings that are currently unavailable May 6, 2024 · Hello, I have been running the same windows 10 pc for a couple years now with no issue. kapilarya. I cannot even follow the above conversation. Navigate to Windows Update > View update history > Uninstall updates. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. Aug 13, 2024 · The other two being, fingerprint and iris scan. CAD software and Rendering, yes. 4. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. It is not difficult to do this. Best wishes. It gives me the following: Couldn't turn on the camera. Learn more Dec 18, 2023 · Workarounds–. After every major update, Windows gives you a 10-day window to roll back to a previous version. My webcam works. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. After rebooting, check if the problem is solved or not. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: Aug 28, 2016 · Hello everyone, A few weeks ago, my computer underwent some windows updates. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Nov 3, 2023 · - If the problem started after the 23H2 update, you can try rolling back to the previous Windows version. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. Jan 10, 2025 · After that, we can try to make some adjustments for Windows Hello or PIN. Windows Hello Fingerprint feature not working after Windows update I finally got around to updating Windows 10 (with the most recent update), and when I tried logging in after the update was complete, my fingerprint scanner didn't work after many repeated tries. Click on Biometric Devices. It is Dell inspiron 13-5378. cheers Oct 16, 2024 · After updating to windows 10. Restart your computer after the installation to see if the PIN issue is resolved. Use your PIN to logon. I am now unable to set the Windows 10 PIN to log into the computer. SO frustrated! Please help! I would say that about half the times it stops working, the lock screen also flashes. Click on the windows key > search and open Device Manager > find the camera driver > Update. See fixes for fingerprint reader: 2 days ago · Details: After installing the January 2025 Windows preview update (KB5050094), released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. I am on 24H2 with latest updates. Good news is that Microsoft addressed the issue already in the preview update for Windows 11 version 22H2, which it released on September 30, 2022. Now whenever I try to set it up, it says "Sorry something went wrong. To solve the issue, you need to make your computer go back to the previous build when your Windows PIN still works normally. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. If your Windows PIN not working after update, you can consider that the new Windows update is the cause. Select Check for updates and install the available updates. The camera app works no problem I have run updates on the drivers, tried all the fixes on Nov 3, 2023 · Last Update : 2023/11/03 10:44. ” Upon pressing OK then emtering the pin again, it says “Something went wrong and your Pin isnt availiable. Jul 7, 2023 · Then, you need to restart your computer to check if you can use Windows Hello without problems. First let's reset the PIN and then fix Hello Fingerprint: Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Feb 14, 2023 · Then check whether the Windows Hello fingerprint recognition not working issue has been fixed in Windows 11 or not. dat” files from the folder in step 2. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. In order to find out the detailed cause of the problem, I suggest you delete this update patch, refer to: How to uninstall a Windows Update - Microsoft Support. Basically neither fingerprint nor Windows Hello can be set up. Solution for me: 1. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. Modify Windows Hello Group Policy settings. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. Open Settings, Updates, Update History and uninstall your most recent update. On the third start, Windows should enter the Automatic Repair Dec 20, 2024 · I am setting up a new elitebook. Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. Again i must emphasize that once i can login to windows, there are no issues with the camera. Will be interesting to see if all my Passkeys are now gone, too. Press the Win + X keys and choose Device Manager. Try to sign into Windows using the fingerprint Oct 25, 2023 · 2023-10 Cumulative Update for . Z - MSFT | Microsoft Community Support Specialist Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. com/windows-hello-not-working-in-wi We have many users that utilize Windows Hello with their domain accounts. After installing Windows 11 facial recognition does not work. Delete all “. " Current situation: 1. I can sign in to my Microsoft account but then it shows a blank black screen and a few icons that do not work. 5 and 4. If this is the first time Hello Face is not working on your computer, reboot your computer. But I want to keep it. Nov 11, 2021 · Method 2 : Install Windows Update. Under Windows Update, click Check for updates or Download now. The fingerprint scanning capability stopped working immediately after the Win update finished. This video will show you how to fix Windows Hello not working in Windows 11. After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. To check for updates, kindly refer to this article: Update drivers in Windows 10. Hey, So I'm using a Surface Laptop 2 for the past 3 years, and in these 3 years, I've tried multiple times to setup Windows Hello. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Click Driver tab. 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Choose "Windows Hello Face recognition setup not working" if you are given this option. Go to Windows Update and select Update history. It has an IR camera. UPDATE: I found the old driver version on lenovo's site: Jan 29, 2024 · Lenovo says the issue is prevalent on ThinkPad laptops running Windows 10 or Windows 11 21H1 (Build 22000). After the reset, Windows Hello is no longer available to them with their domain account. The MSI is starting Feb 24, 2025 · I recently re-installed my Windows 11 PC. There are problems with the Wi-Fi adapter as well as can't connect to the internet. I found a similar post saying to disable Windows Hello. See if the problem is Feb 8, 2023 · Fix 6: Go back to a Previous Build of Windows 10/11. Tick the box in File Explorer View tab to Show Hidden Files. This just started happening after the most recent Microsoft update. However, after the update there is a problem with the windows. Perform a Windows Reset. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. After it updated to that, it then went straight to updating the Bios. Install updates manually. In this example, we are uninstalling an update for the month of May 2024. 2. Close Windows Hello and try going through the setup again". Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. Keeping your operating system updated ensures you have the latest features and fixes. Aug 22, 2017 · Windows Hello not working after Windows 10 Version 1703 update After the update to Windows my Windows Hello Login stopped working. Before it use to unlock with IR camera. Sep 25, 2024 · I have installed "2024-10 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5044284)" on my laptop and it indeed includes a new certificate, valid through Nov. Update or re-install the biometrics driver using the Device Manager tool on your PC. any solutions? I already installed the latest drivers from the Lenovo website. Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings If you see the notice that Now I have a newer Inspiron 15 7567, and most of it's TPM capabilities are compatible. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Mar 1, 2021 · Recently after reverting to the last windows update, my pin has not been working. We would recommend that you check for any available updates for your device drivers which is compatible with your current Windows 10 version. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Sometimes system updates can overwrite the drivers for certain devices. Same as step 1. Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. But after the update, 'Camera cannot be turned on. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. 1 for Windows 11, version 22H2 for x64 (KB5031323) updated and installed on 11-10-2023. But it could also be a Driver problem because if our drivers aren't maintained. After a reboot, Windows Hello is not working anymore but my cameras are back in business. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. Feb 14, 2021 · See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. This is a fresh install of windows 10 with the latest updates. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. After this, check to see if you can set up Windows Hello May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. Try creating the PIN again or check for system updates. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. of 2023. It ask me for my pin code every time. When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. Your PC will still work, but we recommend moving to Windows 11. Finally, click the button that says Check for Updates and wait for your computer to Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Before I re-installed Windows, Hello (face) was working fine. I always logged on to the computer with camera face recognition. Under Create Windows 10 installation media, select Download the tool now. I am unable to unlock my windows 11 computer after a windows update. " Dec 16, 2018 · Hello, I have a Dell XPS 15 9575 2-in-1. ' What should I do? ***Moved from: Windows 10 / Windows Hello, lock screen & sign-in*** May 23, 2018 · My laptop just got updated to the latest version of Windows 10. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. Feb 28, 2025 · Visit Settings -> Windows Update -> Update History -> Uninstall updates, and click the Uninstall button next to the update you want to eliminate. Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. As stated, it was working fine before I reinstalled. At this point, you can re-enroll your Windows Hello. The fact this happened just after a fairly major update (the 2024-06 cumulative update) makes me think this isn't a coincidence or isolated. . Windows Hello works as Apr 10, 2024 · Check Windows Hello settings: Go to Settings > Accounts > Sign-in options and ensure that "Fingerprint recognition" is turned on. Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. How to set up Windows Hello face login? Set up Video. How to Roll Back Windows Builds. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. When I was on Windows 10, it worked perfectly fine. 3. 14th 2024, it was originally issued Nov. any solutions? I already installed the latest drivers from the Dell website. Read detailed guide at https://www. We have verified that it is not a hardware issue because Hello works with their local May 26, 2024 · In Windows 10, we can do this by opening the Settings app and then going to Update & Security > Windows Update. I can't seem to add Windows hello to the camera's privacy settings. The option to add a finger or remove the fingerprint are greyed out and not clickable. When I Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. I have to think this has something to do with the motherboard replacement. Update your computer’s software if it runs these Windows OS versions or builds. We're happy to help. There are several causes that make Windows Hello stop working on Windows Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. It happened recently after a windows update. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. Feb 3, 2020 · Hi Thurs. There are several causes that make Windows Hello stop working on Windows 10.   After the most recent Windows 10 1809 feature update, the Windows Hello facial recognition biometric feature stopped working. Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. ) Since then, my HP Envy I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. The reason behind face-recognition is a no-brainer. 10. It seems like the IR diodes are not flashing up (like they did before the update). grwkp wqtlni nolmxv mwmfh vucwx ovartshu cvp iwbb vugagy zocixd xqa abhw heuno uhsi cbyxo